Great selection, highly informed, no snobbery, friendly staff
We purchased bikes and bike trailers to use with our kids while working in Poughkeepsie for the month. We had a very pleasant experience with everyone in the shop. They were very helpful in getting us the bikes and all the equipment we needed. They had a great selection of bikes and equipment. I highly recommend this shop.
Went in to buy new grips for a Giant bike I bought from them. They told me they were impossible to get, and sold me other stuff to jerry rig it. I went to another shop and they ordered the parts no problem. Pleasant Valley Bicycle Shop was just to lazy...when I tried to return the other parts they would not give me a full refund.
They know their stuff and are not snobby towards newbies. The have cautioned me against making purchases that I wanted in the past in the name of safety. They have watched my kids (no small task) as I demo'ed countless bikes in the closed road behind the shop...all done with a smile that makes my kids want to return. Most recently, they gave me a refund on a purchase that I honestly didn't feel they were obliged to give me a full refund on. I told them that I was ok not taking a full refund and yet they insisted. That was really classy and something that made me proud to live in the Hudson Valley.
Bought our 4th bike there and we have have always found the service to be personal while good attention is provided to ensure a safe and comfortable fit for our children. We will be back again for any purchase or service needed.
This bike shop is seriously incompetent. We took in a bike with a flat tire and had it repaired. Two days later, the same tire was flat again and falling off the frame. We took the bike back, got a tune-up and paid for yet another tire repair. Ten days later, the same tire was flat again, and again falling off the frame. Do not go to this store! They don't know what they're doing!
I had come here for years to get kids bikes as these guys have a good selection of highly affordable used bikes. Their prices on used bikes are really worth stopping in for: as entry level goes, quality is much higher than big box retail and prices are more affordable....plus you are bringing less crap into this world...something I think about a lot with little kids who outgrow bikes and such as a crazy fast rate. I always got the impression that these guys knew bikes and were not at all pushy...so when I decided to get into cycling I went down there.
Go elswhere.
Pv Bicycle Shop is a US Bicycle Store based in Pleasant Valley, New York. Pv Bicycle Shop is located at 1557 Main St, Pleasant Valley, NY 12569, USA.
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